Generative AI and the future of HR

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A chatbot may not take your job—but it will almost certainly change it. Here’s how to start thinking about putting gen AI to work for you.

Generative AI: It’s powerful. It’s accessible. And it’s poised to change the way we work. On this episode of the McKinsey Talks Talent podcast, talent leaders Bryan Hancock and Bill Schaninger talk with McKinsey Technology Council chair Lareina Yee and global editorial director Lucia Rahilly about the promise and pitfalls of using gen AI in HR—from recruiting to performance management to chatbot-enabled professional growth. An edited version of their discussion follows.

What’s so different—and so disruptive

Lucia Rahilly: There has been so much buzz in recent months about generative AI and tools like ChatGPT. Many people seem to be ricocheting between wonder at the potential of these tools and fear of their inherent risks. Lareina, what’s different about generative AI, and what’s behind its disruptive potential?